Terms & Conditions

This website is owned and operated by Maria Chambers. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors to view, book, and pay for our housekeeping services.  By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. 

 

When buying an item or service, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item or service when you commit to buying an item or service and you complete the check-out payment process.

The prices we charge for using our services / for our products are agreed upon and a digital or physical contract will be signed, prior to any service or product being distributed. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Pricing is based on the size, condition, and specific requirements of the property, and may be hourly or flat rate as detailed in your quote or invoice.​ In Illinois, cleaning services are generally treated as taxable services; where applicable, sales tax will be added to your invoice and must be paid in full. ​Payment is due at the time of service or on the agreed billing date for commercial accounts; late or returned payments may result in late fees and suspension of service.​ Additional information about pricing and sales tax is available on the FAQ's page.

 

Appointments must be scheduled in advance and are subject to availability for both residential and commercial locations.​ You are responsible for providing safe access to the premises at the scheduled time (keys, codes, building access, alarm instructions). Missed access may be treated as a late cancellation.​ Cancellations or rescheduling must be made at least 72 hours before the appointment; later changes may incur a cancellation fee of up to 15% of the scheduled service price.​ Any cancellations less than 24 hours or "same day lockouts" may incur a cancellation fee of up to 50% of scheduled service price. 

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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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We are not liable for any pre-existing damage, normal wear and tear, or items improperly installed or maintained before our service.

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Services will be performed in a professional manner and with reasonable care consistent with industry standards for residential and commercial cleaning.​​ If you are dissatisfied with any aspect of our service, please contact us within 24 hours so we can address and correct the issue. Requests made after this period may not be eligible for re-clean or credit.

 

Please secure valuables, confidential documents, and sensitive items; the Company is not responsible for loss of items not properly stored or disclosed. Pets must be secured, and any special instructions regarding alarms, building rules, or restricted areas must be provided in writing before service. For commercial spaces, the Client must inform the Company of any site‑specific safety rules, hazard areas, or restricted access requirements.​ We reserve the right to refuse or cancel service if unsafe, unsanitary, or hazardous conditions are present.

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Either party may terminate recurring residential or commercial service by providing written notice of at least 15 days, unless otherwise agreed in the service agreement.​The Company may suspend or terminate service immediately in cases of non‑payment, unsafe conditions, harassment or misconduct toward staff, or repeated last‑minute cancellations.​

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Any personal information collected for bookings will be used solely to provide housekeeping services and will not be shared with third parties without consent, except as required by law. Any personal information collected for scheduling, billing, or communication will be used only to provide services and manage your account, consistent with applicable privacy laws.​ For commercial clients, staff are required not to access or disclose confidential business information encountered in the course of cleaning, except as required by law.​

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There Once Was A Girl Housekeeping
Phone: 815-201-3868

Email: thereoncewasagirlhousekeeping@gmail.com
Address: Oregon, IL 61061

Thank you for choosing There Once Was A Girl Housekeeping. We look forward to providing you with reliable, high-quality housekeeping services.